Privacy Policy

We collect information you voluntarily provide when interacting with the Website or our services, including:

• Account registration information, including full name, email address, phone number, business address, and professional credentials (license type, license number, state of licensure, DEA number, and NPI number where applicable).
• Identity and credential verification documents submitted during the account approval process.
• Payment and billing information, including credit card data, billing addresses, and related financial details processed through our third-party payment processors. Eleuva LLC does not store full payment card numbers.
• Order history, including products purchased, quantities, shipping addresses, and transaction dates.
• Communications with us, including emails, support inquiries, and feedback submitted through our contact forms or to hello@eleuvarx.com.
• Affiliate or partner program application information, including business entity details and tax identification numbers.
• Group Purchasing Organization (GPO) account application information, where applicable.

When you access the Website, we and our service providers automatically collect:

• Device information, such as IP address, browser type and version, operating system, and device identifiers.
• Usage data, including pages viewed, links clicked, time spent on pages, referring URLs, and navigation paths.
• Approximate geographic location derived from IP address.
• Cookies and similar tracking technologies as described in Section 6.

We may receive information about you from third-party sources, including identity and credential verification services, payment processors, shipping carriers, and analytics providers.

We use the information we collect for the following purposes:

• Account Management: To create, maintain, and verify your account; to process and fulfill orders; and to communicate with you about your account and transactions.
• Credential Verification: To verify your professional license, DEA registration, NPI, and other credentials required to access our products.
• Order Processing and Fulfillment: To process payments, ship products, provide order confirmations and tracking, and manage returns or defect claims.
• Customer Support: To respond to inquiries, resolve issues, and provide product or technical assistance.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes; respond to lawful requests from governmental authorities; and maintain records as required by law.
• Quality Assurance and Safety: To manage adverse event reports, product recalls, and quality control processes.
• Website Improvement: To analyze usage patterns, improve Website functionality, and develop new features.
• Communications: To send transactional communications (order confirmations, shipping updates, account notifications) and, with your consent where required, marketing or educational communications about our products.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Affiliate and Partner Programs: To manage referral tracking, partner onboarding, and commission processing.

We process personal information based on one or more of the following legal grounds:

• Your consent, where required by applicable law.
• Performance of a contract, including order fulfillment and account servicing.
• Compliance with legal obligations, including tax, regulatory, and recordkeeping requirements.
• Our legitimate business interests, including fraud prevention, security, credential verification, and operational improvement, balanced against your rights and interests.

Eleuva LLC does not sell your personal information. We may share your information in the following circumstances:

We share information with trusted third-party service providers performing services on our behalf, including payment processing, shipping and logistics, email and communication platforms, cloud hosting and data storage, analytics, and identity verification services. These providers are contractually obligated to use information only for purposes of providing services to us and to maintain appropriate security measures. We may disclose information if required by law or in response to valid legal process, including subpoenas, court orders, or government requests. We may also disclose information to: (a) comply with applicable laws, regulations, or legal obligations; (b) enforce our terms, agreements, or policies; (c) protect the rights, property, or safety of Eleuva LLC, our users, or others; or (d) respond to claims that any content violates the rights of third parties. In the event of a merger, acquisition, reorganization, bankruptcy, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information. We may share your information for other purposes with your explicit consent. We may share aggregate or de-identified information that cannot reasonably be used to identify you for research, analytical, or business purposes.

We retain personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Specific retention periods include:

• Account and transaction records: Retained for a minimum of seven (7) years following the last transaction, in accordance with applicable tax and business record requirements.
• Professional credential information: Retained for the duration of your account and seven (7) years following account closure.
• Adverse event reports and related records: Retained in accordance with FDA and applicable state regulatory requirements.
• Communications and support records: Retained for three (3) years following the date of the communication.
• Website usage and analytics data: Retained in aggregate form for up to three (3) years.

When personal information is no longer needed for any purpose described above, we securely delete or de-identify it in accordance with our data retention and destruction practices.

Our Website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in marketing. We use the following types of cookies:

• Essential Cookies: Necessary for Website functionality, including session management, shopping cart, and security features. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the Website by collecting information about pages visited, time spent, and navigation patterns.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering preferences and login status.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements; may be set by third-party advertising partners.

Most browsers allow you to control cookies through their settings. You may set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. Disabling cookies may affect Website functionality, including login, ordering, and access to certain features. Some browsers transmit “Do Not Track” (DNT) signals. Our Website does not currently respond to DNT signals. You may manage tracking preferences through your browser settings and cookie preferences.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption of data in transit (SSL/TLS), secure access controls, regular security assessments, and employee training on data protection practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials and for any activity that occurs under your account.

You may access, update, or correct your account information at any time by logging into your account or contacting us at hello@eleuvarx.com. Changes to professional credentials may require re-verification. You may opt out of marketing or promotional communications by following the unsubscribe instructions included in each email or by contacting us directly. Even if you opt out, we may still send transactional communications related to your account and orders. You may request deletion of your account by contacting us at hello@eleuvarx.com. We may retain certain information as required by law or for legitimate business purposes, including regulatory compliance, tax obligations, and dispute resolution.

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), provides additional rights regarding your personal information. You have the right to request that we disclose the categories and specific pieces of personal information we have collected, the categories of sources, our business purpose for collecting, and the categories of third parties with whom we share it. You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law (such as information needed to complete a transaction, comply with a legal obligation, or detect security incidents). You have the right to request correction of inaccurate personal information we maintain about you. Eleuva LLC does not sell your personal information as defined under the CCPA. Eleuva LLC does not share your personal information for cross-context behavioral advertising. If our practices change, we will update this Privacy Policy and provide a “Do Not Sell or Share My Personal Information” link on our Website. To the extent we collect sensitive personal information (such as professional license numbers, financial account information, or precise geolocation data), we use it only for purposes authorized by the CCPA, including performing requested services and ensuring security and integrity. You have the right to limit the use and disclosure of your sensitive personal information to such purposes. We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, provide a different level of service, or suggest that you will receive a different level of service for exercising your rights. To exercise any of these rights, you may submit a verifiable consumer request by emailing hello@eleuvarx.com with “CCPA Request” in the subject line. We will verify your identity before processing your request by matching the information you provide with information we have on file. You may also designate an authorized agent by providing written authorization. We will respond to verifiable requests within forty-five (45) days. If we require more time (up to an additional forty-five days), we will inform you of the reason and extension period in writing. Under California Civil Code Section 1798.83, California residents may request information regarding disclosure of personal information to third parties for their direct marketing purposes. Eleuva LLC does not disclose personal information to third parties for their direct marketing purposes.

Our Website and services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will promptly delete that information. If you believe we have collected information from a child under 18, please contact us immediately at hello@eleuvarx.com.

Our Website may contain links to third-party websites, social media platforms, and other online services that are not operated or controlled by Eleuva LLC. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing any personal information.

Our Website and services are intended for use within the United States. We do not ship products internationally, and our services are directed to U.S.-based healthcare professionals and research entities. If you access the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Website, you consent to the transfer and processing of your information in the United States.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on the Website with a revised “Last Updated” date. We may also notify you by email for significant changes. Your continued use of the Website after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.